FREQUENTLY ASKED QUESTIONS
Please check our FAQs before submitting a ticket
Once you have purchased Certo iPhone you will shortly receive a confirmation email. This email will contain download links for the software and user guide, as well as your unique license key. The user guide fully explains the installation and scanning process.
Sometimes our confirmation emails get marked as spam by certain email providers. Please check your junk/spam folder. If you still cannot find the confirmation email, please submit a support ticket using the form on this page.
Certo iPhone is a Windows and Mac application that works by scanning an iTunes backup of your device and does not require you to install any new apps on your iPhone or iPad. Please install Certo iPhone on a Windows or Mac computer.
Firstly, please check that iTunes is installed on your computer. If iTunes is installed, please ensure you have backed-up your device in iTunes. The backup folder is created the first time a backup is performed.
Please see our article here for instructions on how to remove spyware from your device: https://www.certosoftware.com/how-to-remove-spyware-from-an-iphone-or-ipad/
The minimum system requirements for Certo iPhone are:
| Processor (CPU): | 1GHz or faster |
| Memory (RAM): | 512MB or more |
| Hard Disk: | 100MB of available space |
| Display: | Graphics card and monitor capable of at least 800×600 |
| Network: | Internet connection required |
| Operating System: | Microsoft Windows 7 SP1 / Mac OS X 10.10 or later |
| iTunes Version: | 10.5 or above |
We currently do not offer telephone support. If you require assistance, please complete the form on this page or email support@certosoftware.com. We typically respond to support queries within 12 hours.
To change your license key, launch the Certo application and then click ‘Manage License’ on the Welcome screen. Click ‘Update Key’ and enter your new license key.
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