This article applies to: Android

The Problem

You have enabled the Auto Scan feature but your device is not being scanned automatically at the chosen intervals.

The Cause

The Android battery optimization feature is designed to put apps to sleep when not in use in order to save battery. If Auto Scan is not running correctly then it may have been restricted by this feature.

The Solution

Disable battery optimization and other battery management tools for Certo Mobile Security.

  1. If Certo Mobile Security detects that battery optimization is enabled on your device, it will display a warning on the Auto Scan page. Tap the warning and follow the instructions on screen to disable battery optimization for Certo Mobile Security.
  2. Some manufacturers pre-install their own additional battery management tools which can also restrict Certo Mobile Security. We are unable to detect these tools so if Auto Scan is still not running correctly after trying the above step, then please check your device for additional battery tools.
  3. If you have a Xiaomi device, you may also need to enable ‘Autostart’ for Certo Mobile Security. This allows apps to run automatically but it is disabled by default on some Xiaomi devices. To do this, open the Security app from your home screen then tap Manage apps > Permissions > Autostart and tap the slider next to Certo Mobile Security.

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