This article applies to: Android

The Problem

You have enabled the Auto Scan feature but your device is not being scanned automatically at the chosen intervals.

The Cause

Battery Optimization tools are pre-installed on some devices by the manufacturer. They are designed to put apps to sleep when not in use in order to save battery. If the Auto Scan feature is not running correctly then it may have been restricted by one of these tools.

The Solution

Disable Battery Optimization for Certo Mobile Security.

This process varies depending on your device model but on most devices, you can access the battery options for Certo Mobile Security as follows:

  1. Open your Settings app
  2. Tap Apps
  3. Tap Certo Mobile Security
  4. Tap Battery

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