Knowledge Base

General

• Getting started with Certo AntiSpy

• What are the system requirements?

• Where do I download Certo AntiSpy?

• How do I access my account?

• I have not received my login code

• How do I cancel my subscription?

• How do I request a refund?

• Do you offer telephone support?

Troubleshooting

• I cannot install Certo AntiSpy on my iPhone or iPad

• My device is not recognized when I connect it

• I don’t see the ‘Trust this computer’ prompt on my device

• Backup encryption is enabled for my device, what does this mean?

• Can’t remember your encrypted backup password?

• Why do I need to set a backup encryption password?

• Warning says Certo does not have access to my backup folder

• I see ‘No backups found’ when trying to select a backup

How To Guides

• How to install Certo AntiSpy

• How to scan a device with Certo AntiSpy

• How to scan a backup with Certo AntiSpy

• How to remove a threat from an iPhone or iPad

• How to turn off backup encryption

• How to create an iTunes backup

• How to backup your device in macOS Catalina or later

• How to deactivate your license key on a computer

Video Tutorials

• How to install Certo AntiSpy

• How to scan a device in Certo AntiSpy

• How to scan a backup in Certo AntiSpy

• How to create an iTunes backup