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Help Center

iOS Support Topics

General

  • Getting started with Certo AntiSpy
  • What are the system requirements?
  • Where do I download Certo AntiSpy?
  • How do I access my account?
  • I have not received my login details
  • How do I cancel my subscription?
  • How do I request a refund?
  • Do you offer telephone support?

Troubleshooting

  • I cannot install Certo AntiSpy on my iPhone or iPad
  • My device is not recognized when I connect it
  • I don’t see the ‘Trust this computer’ prompt on my device
  • Backup encryption is enabled for my device, what does this mean?
  • Can’t remember your encrypted backup password?
  • Why do I need to set a backup encryption password?
  • Warning says Certo does not have access to my backup folder
  • I see ‘No backups found’ when trying to select a backup

How To Guides

  • How to install Certo AntiSpy
  • How to scan a device with Certo AntiSpy
  • How to scan a backup with Certo AntiSpy
  • How to remove a threat from an iPhone or iPad
  • How to turn off backup encryption
  • How to create an iTunes backup
  • How to backup your device in macOS Catalina or later
  • How to deactivate your license key on a computer

Video Tutorials

  • How to install Certo AntiSpy
  • How to scan a device in Certo AntiSpy
  • How to scan a backup in Certo AntiSpy
  • How to create an iTunes backup

Android Support Topics

General / How To

  • Getting started with Certo Mobile Security
  • How to use Intruder Detection
  • How do I cancel my subscription?
  • How do I request a refund?
  • Do you offer telephone support?

Troubleshooting

  • I have a Premium subscription but features are still locked
  • A manual scan is taking a long time
  • Intruder Detection - Movement is not being detected
  • Intruder Detection - Photos aren’t taken on Android 11 or later
  • My device is not being scanned automatically
  • I cannot uninstall the Certo app

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