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Knowledge Base

Knowledge Baseadmin

iOS Support Topics

General

Getting started with Certo AntiSpy
What are the system requirements?
Where do I download Certo AntiSpy?
Where can I download the user guide?
How do I access my account?
I have not received my login details
How do I cancel my subscription?
Do you offer telephone support?

Troubleshooting

I cannot install Certo AntiSpy on my iPhone or iPad
My device does not show in Certo AntiSpy
I receive a ‘Backup folder not found’ error
I receive an ‘Encrypted iTunes backup’ error
Can’t remember your encrypted backup password?
‘We need permission to scan your device’ in MacOS Mojave
I don’t have enough space on my computer to backup

How To Guides

How to install Certo AntiSpy
How to get iTunes
How to create an iTunes backup
How to backup your device in macOS Catalina
How to scan your device and interpret the results
How to turn off backup encryption
How to change the backup folder location on Mac
How to change the backup folder location on Windows
How to change the license key in Certo AntiSpy
How to remove a backup
How to backup to an external drive
How to backup using third-party software
How to remove spyware from an iPhone or iPad

Video Tutorials

How to install Certo AntiSpy
How to scan a device with Certo
How to create an iTunes backup

Android Support Topics

General / How To

Getting started with Certo Mobile Security
How do I cancel my subscription?
How to use Intruder Detection
Do you offer telephone support?

Troubleshooting

I have a Premium subscription but features are still locked
A manual scan is taking a long time
Intruder Detection – Movement is not being detected
Intruder Detection – Photos aren’t taken on Android 11
My device is not being scanned automatically

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Terms of Service

Copyright © 2021 Certo Software Limited | Registered in England & Wales No. 10072356

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Android, Google Play and the Google Play logo are trademarks of Google LLC.

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