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Knowledge Base

Knowledge Baseadmin2019-10-24T12:09:47+00:00

General

  • Getting started with Certo iPhone

  • What are the system requirements?

  • Where do I download the software?

  • Where can I download the user guide?

  • I have not received my purchase confirmation email

  • Do you offer telephone support?

Troubleshooting

  • I cannot install Certo iPhone on my iPhone or iPad

  • My device does not show in Certo iPhone

  • I receive a ‘Backup folder not found’ error

  • I receive an ‘Encrypted iTunes backup’ error

  • Can’t remember your encrypted backup password?

  • ‘We need permission to scan your device’ in MacOS Mojave

How To Guides

  • How to install Certo iPhone

  • How to get iTunes

  • How to create an iTunes backup

  • How to backup your device in macOS Catalina
  • How to scan your device and interpret the results

  • How to turn off backup encryption

  • How to change the backup folder location on Mac

  • How to change the backup folder location on Windows

  • How to change the license key in Certo iPhone

  • How to remove an iTunes backup

  • How to remove spyware from an iPhone or iPad

Video Tutorials

  • How to install Certo iPhone
  • How to scan a device with Certo
  • How to create an iTunes backup

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Copyright © 2019 Certo Software Limited | Registered in England & Wales No. 10072356

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

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