Skip to content

Search for:

HOME
SOLUTIONS
- IPHONE SPYWARE DETECTION
- ANDROID SPYWARE DETECTION
HELP
BLOG
LOG IN

Knowledge Base

Knowledge Baseadmin

iOS Support Topics

General

Getting started with Certo AntiSpy
What are the system requirements?
Where do I download Certo AntiSpy?
How do I access my account?
I have not received my login details
How do I cancel my subscription?
Do you offer telephone support?

Troubleshooting

I cannot install Certo AntiSpy on my iPhone or iPad
My device is not recognized when I connect it
I don’t see the ‘Trust this computer’ prompt on my device
Backup encryption is enabled for my device, what does this mean?
Can’t remember your encrypted backup password?
Why do I need to set a backup encryption password?

How To Guides

How to install Certo AntiSpy
How to scan your device and interpret the results
How to remove a threat from an iPhone or iPad
How to turn off backup encryption
How to create an iTunes backup
How to backup your device in macOS Catalina or later
How to deactivate your license key on a computer

Video Tutorials

How to install Certo AntiSpy
How to scan a device with Certo AntiSpy
How to create an iTunes backup

Android Support Topics

General / How To

Getting started with Certo Mobile Security
How do I cancel my subscription?
How to use Intruder Detection
Do you offer telephone support?

Troubleshooting

I have a Premium subscription but features are still locked
A manual scan is taking a long time
Intruder Detection – Movement is not being detected
Intruder Detection – Photos aren’t taken on Android 11
My device is not being scanned automatically

Join our newsletter

Latest mobile security news
Exclusive discounts & offers
No spam! Only helpful emails

Join our newsletter

For the latest mobile security news and offers

We'll never send you spam!

Popular Pages

Useful Links

Terms of Service

Copyright © 2022 Certo Software Limited | Registered in England & Wales No. 10072356

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Android, Google Play and the Google Play logo are trademarks of Google LLC.

Facebook Twitter YouTube

We use cookies to ensure you get the best experience on our website. By continuing to use our website, you consent to the use of cookies, as described in our Privacy Policy. Accept & Close

Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.