The Problem

You receive the error “iTunes backup folder not found” when using Certo iPhone.


The Cause

Certo iPhone works by analyzing an iTunes backup of your iPhone or iPad. Therefore, the software will check if the iTunes backup folder exists before performing a scan.

The most common reasons for receiving the error “iTunes backup folder not found” are:

  1. iTunes is not installed on your computer
  2. You have not yet created an iTunes backup of your device on your computer. The iTunes backup folder is created the first time a backup is performed.

The Solution

Make sure iTunes is installed on your computer and that you have created a backup of your device in iTunes.


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