This article applies to: iPhone & iPad

The Problem

You receive a message like this when attempting to backup your device:

“iTunes could not backup the iPhone because there is not enough free space on this computer to save the backup.”


The Cause

Certo AntiSpy requires a backup of your device in order to scan it for spyware. If your iPhone/iPad contains a lot of data then your computer may not have enough free space to store the backup. Try the suggestions below.


The Solution

  1. Free up space by deleting any data that is no longer required on your computer. You can try emptying your Trash/Recycle Bin or using a third-party cleaner tool like CCleaner as quick ways to free up some space.
  2. Check for and delete any older Phone/iPad backups on your computer that are no longer required, as these often take up a lot of space. If you need help with this, you can view instructions here.
  3. If you have an external USB hard drive then you can use this to store the backup of your phone instead of the internal hard drive. If you need help with this, you can view instructions here.

Useful Links