Certo iPhone requires an unencrypted iTunes backup in order to fully scan the device. To turn off encryption, please follow these steps:
1. Connect your device to your computer using the USB cable and open iTunes.
2. Click the device button to bring up your device’s summary screen.
3. Uncheck ‘Encrypt iPhone backup’. You may be asked for your backup password if one has been set. If you have forgotten the password for your encrypted backup please click here for instructions.