This article applies to: iPhone & iPad

Certo AntiSpy requires an unencrypted backup in order to fully scan the device. To turn off encryption, please choose your operating system below and then follow the steps:

> Windows/macOS 10.14 Mojave or older
> macOS 10.15 Catalina or later


Windows/macOS 10.14 Mojave or older

1. Connect your device to your computer using the USB cable and open iTunes.

2. Click the device button to bring up your device’s summary screen.

3. Uncheck ‘Encrypt iPhone backup’. You may be asked for your backup password if one has been set. If you have forgotten the password for your encrypted backup please click here for instructions.


macOS 10.15 Catalina or later

1. Connect your iPhone to your computer using the USB Cable.

2. Open Finder and click on your iPhone in the sidebar.

3. Click the ‘General’ tab at the top, then uncheck ‘Encrypt local backup’. You may be asked for your backup password if one has been set. If you have forgotten the password for your encrypted backup please click here for instructions.