Nowadays, it’s extremely important to pay attention to your mobile security. Just imagine for a second if all the data stored on your smartphone was suddenly available to an anonymous hacker who has managed to break into your device.

That means every website you’ve visited, every picture you’ve taken, every password you’ve entered – the whole lot.

Yep. Now you can see why security is something you should be taking seriously.

If you know or suspect that your phone has been hacked, then there are some steps that you need to follow; not only to find out who hacked your phone, but also to stop the flow of information from your device to this unknown third-party.

How do I know if my phone has been hacked?

There are a few symptoms that might lead you to be suspicious of whether your phone’s security has been compromised. Let’s cover these now:

1. High battery temperature.

If you’ve noticed that your phone is running a lot warmer than usual, this is potentially a sign of hacking. Because intruders usually use software on your device to help them track all of your data, this requires your device’s processor to work harder, in turn generating more heat. Which leads us to our next point…

2. Battery draining faster than usual.

Again, if a hacker has installed malicious software onto your device, this is going to need more processing power to run, in addition to your phone’s operating system and any apps you use. This will inevitably cause your battery to drain a lot faster than usual, and could be a good indicator that you’ve been hacked, especially if your device is fairly new!

3. Background noise.

If you’re hearing background noises coming from your phone such as echoes, static or clicking sounds, this may be a hint that your phone has been hacked. Background noise like this is usually most audible when you’re on a phone call and is a potential sign that someone is listening in. So, it’s probably a good idea to not share anything too personal if you’re hearing R2-D2 on the other end of the line.

4. Distortion (similar to when you are on a call).

If you’ve ever used your phone near another electronic device (such as a TV) and noticed a distortion in the audio, even though you aren’t on a phone call, this might be a symptom that someone has hacked your device or maybe even installed hardware (a physical component) onto your phone.

5. Certo has detected spyware on your phone.

If you suspect that your phone might be hacked and you’ve performed a scan with Certo, you will quickly know whether your suspicions are correct or not. Once you’ve found out for sure, the next step is to discover exactly who has hacked your phone. Is it an anonymous third-party? Or even more worrying, is it someone you know?

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Who can hack my phone?

One really common misconception is that hacking a phone requires some mysterious computing superpowers.

Well, that’s definitely not true. This isn’t the ‘90s anymore, there’s no need to hack into the mainframe.

Nowadays, with enough of the right knowledge, anybody could potentially hack your device if they wanted to, it’s not rocket science. In fact, there are thousands of people working in black market operations across the globe constantly trying to find a way to hack the smartphones of people like you in order to obtain sensitive data.

So, who is spying on my phone?

If you suspect that someone has forced their way into your cell phone, then there are a few things you need to do:

1. Find out who has installed spyware on your phone.

Spyware is malicious software designed to track everything you do on your device. A common method of installing spyware is for someone to plant a hidden spy app on your smartphone. This is most likely to happen if someone has physical access to your device, even if it’s just for a short amount of time. It could also happen (although it’s less likely) if you click on a suspicious link and download a piece of malicious software disguised as an innocent app.

Spyware is often invisible to you as the device owner, and could potentially give the attacker complete access to your data. Additionally, the way it’s usually designed means all the attacker’s details are hidden, making them completely incognito.

A great way to combat this is to use Certo iPhone. Our state-of-the-art tool will help identify the name of the spyware that is installed on your phone, allowing you to track down the manufacturer of the spyware software. You can then inform them that someone has installed the software without your permission and ask them to give you the details of the person who originally purchased the software license.

Here is a sample email you can send to the software developer in order to get the required information:

Dear Sir/Madam,

I have performed a malware scan on my phone and found that is installed on my device. I did not authorize for this software to be installed on my phone and it has been done so completely without my permission. 

I therefore need to find out who installed this spyware on my device, so please can you provide this information as soon as possible? My phone number is <0123456789> and my device serial number is .

I trust this is all the information you require to retrieve the information from your systems, but please let me know if you need anything else to do this.

Yours faithfully

John Doe

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2. Finding out who hacked your iCloud account.

iCloud is a great solution for backing up your Apple device and keeping photos, contacts and other data stored in the cloud. You can stash everything from custom app settings and messages to videos you’ve taken with your phone.

Unfortunately, as good as Apple claim their security may be, there are still ways for a hacker to break their way into your account.

The main difference between having your phone hacked and your iCloud account hacked is that intruders don’t need to install any software on your phone.

A different method of investigation is required in order to find out who has hacked your iCloud account. Firstly, you will need to contact Apple and ask them to provide you with all the details of access on your account. This will usually include IP addresses that can be used to identify the attacker.

If you would like Certo to help you with this, you can email the information you receive from Apple to: lab@certosoftware.com.

You can view a more in-depth explanation of this type of hack here.

3. Setting a trap for a hacker.

Another method you can use is to booby-trap your phone if you suspect that someone might want to infiltrate. This doesn’t guarantee protection from them installing anything onto your phone, or them viewing your information, but will instead help you catch them red-handed or can act as a deterrent – much the same as a home alarm system.

An intruder detection feature is currently in development for the Certo Mobile Security iOS app and will be available to users very soon. This will allow you to setup a ‘silent photo’ to be taken of the perpetrator and for it to be sent to you, or for a loud alarm to sound. Other features include setting an alarm that will alert you if someone moves your phone or tries to enter the password incorrectly multiple times. Or, if you can’t wait for the update, there are a few apps on the App Store that have intruder detection capabilities.

So what should I do if I suspect my phone has been hacked?

1. Install a phone-scanning app immediately.

Certo has the ability to instantly scan your phone and inform you of any potential threats it finds on your device. You can refer to the information above to help you know what you need to do next.

2. Take steps to remove those threats.

If you have malicious software installed, you can remove spyware from your iOS device by performing a factory reset or by updating to the latest official iOS software. This is done via the ‘Settings’ app, under the “General” heading.

3. Change your passwords.

This is a very important step. You should change your passwords as soon as possible, once the threat has been removed. This will prevent anyone from unauthorised access your private accounts. Make sure to use a strong password, ideally with a combination of upper and lower case letters, numbers and symbols.

4. Find the identity of the hacker.

Once you know who has hacked your phone and potentially how they did it, you can prevent it from happening again in the future. Certo can help with this.

5. Protect yourself against future attacks.

By downloading the Certo Mobile Security app, you can protect yourself against future hacks. Our app is the only one that will check your device configuration, prevent against unauthorised access and give you actionable advice for protecting your personal and private information from prying eyes.

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