This article applies to: iPhone & iPad

If you have forgotten the password for your encrypted iTunes backup, then provided your device is running iOS 11 or newer, you can reset it by following these instructions:

1. On your device, go to Settings > General > Reset.

2. Tap Reset All Settings and enter your passcode.

3. Follow the steps to reset your settings. This won’t remove any user data from your device, but it will reset settings like display brightness, Home screen layout, and wallpaper. It also removes your encrypted backup password.

4. Your device will now restart. If your device is connected to your computer and Certo AntiSpy is running then you may need to unplug and reconnect your device to continue.


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